Customer Service
- Shipping & Delivery
- How much is shipping?
We ship via UPS Ground or USPS as standard Delivery. We have a standard flat rate of $5.00 for all ground shipping.
How long will it take to get my order?
UPS and USPS orders usually take about a week. You will get a confirmation email with the tracking number when shipped. - Privacy & Security
- Your privacy is very important to us. GravLabs will never use your name, address, phone number, or e-mail address for anything other than business with GravLabs. Furthermore, we will never sell, rent, or otherwise give any of the above information to anyone. We use an SSL to make sure your payments are 100% safe when sending. We want you to feel comfortable and secure when doing business with us.
- Returns & Replacements
- What is your return policy?
Satisfaction Guaranteed. If you buy a GravLab Product and you're not completely satisfied, just send it back to us for a full refund. We ask you to contact us before you send it back though and let us know. - Payment
- What forms of payment do you accept?
We accept all major credit cards.
Do you take orders over the phone or through the mail?
No, all retail orders must be placed through our website.
How does the charge appear on my credit card statement?
It shows our legal name – Gravity Gallery - General Questions
- Are GravLab/Gravitron products sold in a store near me?
Possibly. We sell to over 500 stores in the US and Canada.